Cancellation & Refund Policy

Refund Policy

Order can be cancelled before the shipment. Once order get cancelled amount will be refunded for ‘prepaid orders’.

Cancellation Criteria

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
  • If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.

Refunds

  • Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
  • Credit/Debit Card/Net Banking/Wallets – 5-7 business days
  • If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id info@staitech.co.in from registered e-mail id.
    • 1. Account number
    • 2. Account Holder name
    • 3. IFSC Code
    • 4. Order No
    • 5. Order Name
  • After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-7 business days.

What if I am not satisfied with product/services?

In case you are not satisfied with the product/services, you can get in touch with our customer care department and the team would ensure that the promised product/services are delivered to you.